Refund policy
RETURNS
We only accept requests for items that arrive damaged, defective, or incorrect. Because our products are made to order, we do not accept requests for wrong size, change of mind, or customer ordering errors.
You may contact us anytime at oathuponme@gmail.com regarding your order or support inquiries.
Damages and issues
Please inspect your order upon delivery and contact us within 48 hours if your item is defective, damaged, or incorrect.
All claims must include photo evidence of the issue. Claims submitted after this period may not be eligible for review.
Approved claims will be resolved with a replacement or refund at our discretion.
Exceptions / non-returnable items
Because all products are made to order, we do not accept returns for:
- Incorrect size ordered
- Change of mind or buyer’s remorse
- Personal preference or fit issues
We also do not accept returns on sale items or gift cards.
Refunds
If your claim is approved, refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed after approval, contact us at oathuponme@gmail.com